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1. I just got back to work and my computer looks different. When I log on, it's not responding. What now?

Over the summer, the Technology Center upgraded almost all of the computers and laptops in the district to Windows 7. You will notice a few differences.

If you are confused as to how to log into your machine, please see How to Log Into a Windows 7 Machine.

The first time you log into any computer it will take a few minutes to load your profile, printers, and settings. After the first time you log into that computer, it will only take seconds.

We are aware that some of you use additional software and will need that loaded onto your computer. Please submit a ticket to Help Desk for this. We will be happy to assist you as soon as possible. Please be patient as this was a district wide update.

2. Can I buy new or used equipment that the city no longer uses for personal use?

Since everything is purchased through city funds already allocated in each department’s budget, the general public is not normally allowed to purchase equipment directly from the city.


If equipment is deemed surplus and available for purchase, it will be handled via a surplus bid managed by the Purchasing Department.

3. Is there a city-wide wireless network that anyone can connect to and use?

The City of Westfield offers wireless networks in certain city buildings, like City Hall, Police, etc. and public school buildings. Please see Wireless Internet FAQ. for additional information.

4. I will be away from my work email. How do I set up an auto-responder?

Follow these step by step instructions to set up auto-responder for your work email.

5. How do I change my work email password and what guidelines should I follow to create a new one?

To change your work email address, please follow these instructions. Be sure to follow our password guidelines when creating or resetting any new passwords.

6. How do I forward my work MITEL phone to another phone? How do I stop forwarding?

These directions are for MITEL phones, based in City and School Administrative Offices, as well as the Vocational Technical High School.
To forward your phone:
1. Press the BLUE button on your phone
2. Select the Call Forwarding option
3. Enter the number you would like to forward the phone to
          Note: if you are forwarding to an external number (cell phone) – start with 8
4. Select the Activate button
5. The menu will close and a handset with an arrow will show in the upper left corner of your phone menu
To stop forwarding your phone:
1. Press the BLUE button on your phone
2. Select the Call Forwarding option
3. Select the Deactivate button
4. The menu will close and the upper left corner of your phone menu will be clear